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Ticket Statistics

Service Level Agreement (SLA) Statistics for January 2017

 SLA Priority
Tickets Achieving SLA
 Percent Tickets Breaching SLA
Percent
 Critical 1 33% 2 67%
 High 42 84% 7 14%
 Medium-High 33 77% 6 12%
 Normal 2191 93%
60 3%

Ticket Statistics for Fiscal Year 2015-2016

Service Level Agreement (SLA) Achievement

 

 SLA Priority
Tickets Achieving SLA
 Percent
 Critical 248
17%
 High 871 89%
 Medium-High 388 90%
 Normal 24526 96%

Overall Service Experience

TS Overall Satisfaction

More Information

Contact the Technology Services Solutions Center for more information about the Ticket Statistics.

Please contact Technology Services at 573-875-4357 or 800-231-2391, ext. 4357.

 




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