eRegistration frequently asked questions
General eRegistration questions
What does it mean if I am timed out?
For your security you will automatically be logged out of the screens that interface with your academic
records after a period of inactivity. The message you will receive is "For your security, you have been
timed out. If you would like to access your accounts again, please log in again."
I am having trouble; who should I contact?
You should contact the appropriate office depending upon your problem. Some
frequently called numbers would be 800/231-2391 at the following extensions:
- Enrollment Service Center - ext. 7252 for questions
related to registration, financial aid, book vouchers or student account matters.
- Office of the Registrar - ext. 7526 for questions concerning
grades, class schedules, transcripts, diplomas, etc.
- Help Desk - ext. 7369 for help with login activation
and password or User ID issues, or see the CougarTrack
Where do I get my books?
Check with your particular campus as to how to get your books or go to the bookstore for more information.
What is the difference between "express registration", "search and register for sections" and "register for previously selected sections"?
- Use the express registration screen if you know the exact
course name, number and section for which you wish to register. You
will not be able to use this screen to register for variable credit
- Use the search and register for classes when you wish to
search for classes in which to register. You may search by specified
criteria to narrow your search. You will also be able to see course
availability in this section. Please be sure to enter the appropriate
term and/or location.
- Both methods will add the selected sections to your preferred sections screen
where you will actually submit your enrollment. Return to this screen
by clicking on register for previously selected sections.
- Please note: When searching for sections in both eight-week terms within a semester, you can broaden your search to include both eight-week sessions, such as Early and Late Fall. You will need to leave the term field blank and enter a date range in the Starting On/After Date and Ending By Date fields, such as 08/01/16 – 12/31/16. You also can enter a location if you want to narrow your search down. NOTE: Due to the large number of Online Campus sections, if you search for two sessions at a time, you will also need to further narrow down the list by entering information in the Subject field. The system will not pull up all 1800+ Online Campus sections at one time. Please refer to the Academic Calendar page for the specific listing of session dates. These dates are also available on the Cougarlink calendar.
When using search and register:
- Enter a date range for the two eight-week sessions in the semester that you would like to register for.
- Select the Subject of the courses you are searching for. To further narrow your search, enter the Course Number.
- Select the location for the two sessions you would like to register for. NOTE: If you are enrolling in an online and in-seat course, you will need to leave the location field empty, but you will need to be sure to enter your Subject information above. There are 1800+ Online Campus courses and they will not all populate into a single list for you to choose from.
The following is an example of some of the results returned when entering the parameters shown in the above screenshot.
What is the difference between "Added" and "Registered" in the Status column?
You will have a status of registered when you register prior to the first day
of classes. The status will show added if you register during the add period
(normally begins Monday of the first week of classes and ends on Wednesday)
What is the difference between Register or Drop Classes, and Search and Register for Classes on the menu screen?
- Search and Register for Classes - use this link to add to classes to your preferred section list and register.
- Register or Drop Classes - use this screen to drop classes through the end of the drop period.
What do I put in the "Synonym" column on the Express Registration
Leave this column blank; synonym is used for administrative purposes only.
What if I want to see what courses are available at a specific campus?
Use the Search and Register link and choose from both the Term and Location drop-down menus. If you would like to view courses available for both the Early and Late 8-week sessions in one list, do not select a term, but rather enter a date range in the “Starting On/After Date” and “Ending By Date” fields, such as 08/01/16 – 12/31/16. Be sure to also select the Location of where they course is being offered.
Can I register for any course through CougarTrack?
If you wish to register for Directed Studies, Art Topics courses, Courses of One,
Internships, EDUC 508 (if you have taken it before) or any course requiring
paperwork, you must register in person.
Problems with eRegistration
What do I do when I get a failure message?
There are a number of different types of failure messages - some of them may
have to do with the course section for which you are attempting to register and
some of them may apply to who you are; others may be completion rules which would
keep you from completing the registration process. Some failure messages are
intuitive and some will even tell you which office to contact. If you do not
understand your failure message or do not know who to contact, make a note of
the message and contact the Enrollment Service Center at (800) 231-2391 extension 7252 or (573) 875-7252.
Variable credit course error message:
I get the
following message when trying to register through Express Registration,
"Course Name is a variable credit course. You cannot register
for this using Express Registration. Register for variable credit courses
using Search and Register for Sections."
This course can be taken for a variable amount of credit; you must use the Search
and Register link to register for variable credit courses so that you can
enter the correct amount of credits.
Overload/petition error message:
I received the
following message when I tried to register: "Registration in
Course Name puts student in overload. Petition is required."
What is a petition?
A petition is an approval from an appropriate individual to approve an exception
to a policy, in this case, the overload policy. See the Columbia College
catalog for the overload policy and contact your campus for appropriate
Need instructor's signature message:
I received a "failed" message stating that "Student requires instructor's
signature to register." I have my instructor's permission to take this
class; why can't I register?
Certain Columbia College courses are set up to require permission from the instructor
prior to registration. This permission must be entered into the College
database before you will be allowed to register. Contact your instructor
to have the permission entered.
Student Affairs/withdrawal error message:
I tried to drop all my classes and received the following message:
- Schedule changes have NOT been made
- Your registration cannot be completed for the following reason(s)
- To withdraw from the college see Student Affairs
What does this mean?
If you are a Day Campus student you cannot completely withdraw from the college
through eRegistration. You must contact Student Affairs to begin the withdrawal process. If you are not a Day Campus student, contact the Enrollment Service Center.
Academic level message:
When trying to register
for an undergraduate class I received a message that said my academic
level doesn't match the course. What does that mean? Can I still take
If you have been admitted for a graduate level program you may still take an undergraduate
course even though it doesn't match your academic level. This is just a
warning message although you should ensure that the status says "registered."
Payment arrangements message:
I registered for
courses through eRegistration and was told that in order to complete the
enrollment process I must make payment arrangements.
Unless you have full financial aid or are paid in full, you must set up a payment
plan at the time of registration. If you see the message that states, “To complete
the enrollment process you must make payment arrangements” you do not have enough
financial aid to cover your expenses and you MUST set up a payment plan. If you
do not do this your registration will not be saved. Click on the ePayment link
I have full financial aid but I still get the message that
states that I must make payment arrangements and/or my aid is not included
in the payment plan.
- Some financial aid, especially institutional aid, is available only when
a student is registered full time. Other types of aid, such as a Pell Grant,
are prorated based on ½ time, ¾ time or full time. If total registered hours
are less than full time, the aid will not be computed, or may be computed at
a lower amount. Full time status for 8 and 16 weeks terms requires enrollment
in at least 12 credit hours.
- Day students with institutional aid who wish to register part time initially,
will be required to set up a payment plan for their part time enrollment until
they register full time.
- Financial aid that is included in a payment plan will automatically adjust as
your enrollment or financial aid change. For example, if you have a Pell Grant
and register for 3 credit hours in an 8 week session. Only half of the Pell Grant
will be included in your payment plan. If you add another 3 credit hours, for
a total of 6 hours, the Pell Grant included in your plan will automatically be
figured for full time status.
- Only financial aid that has been awarded will be included in a payment plan.
Aid that is estimated or pending will not be included.
I received an eRegistration Failure message stating that I was not registered.
Unless you have enough financial aid to cover your entire balance, or you pay in full, you are required to set up a payment plan to complete the registration process. Making a partial payment without completing a payment plan does not complete your registration (you are not registered.)
If you do not want to set up a payment plan, you must pay your account balance in full.
I tried to drop/withdraw from my class and received a message that stated
this option isn't currently available.
You may drop classes in CougarTrack by selecting the Registration link under the heading Academics>Registration and clicking the clink for the Register and Drop Sections. The drop period normally ends on the first business day of the 2nd week of classes. After the drop period has ended you may submit a Course Withdrawal Form through the sixth week of class. The Course Withdrawal form is located in CougarTrack under the heading Academics, then select the Registration link, and click on Course Withdrawal Form. Course Withdrawal Forms are processed manually by a campus staff member during regular business hours.