Technical Support Contact Information

Technology Solutions Center

For assistance in CougarTrack and CougarMail (including login or password problems): 

• eMail:  CCHelpdesk@ccis.edu        
• Phone:  (800) 231-2391 x4357 (HELP) or (573) 875-HELP (4357)
• Visit http://help.ccis.edu to view our knowledge base, check the status of your requests, submit new requests, or view known system outages.

Hours of Operation:

Phone Support Hours:

• Monday - Thursday 7:00AM - 10:00PM
• Friday 7:00AM - 8:00PM
• Saturday 10:00AM - 6:00PM
• Sunday Noon - 6:00PM

Walk-In Support Hours:

(Located in Launer Room 1)

• Monday - Thursday 8:00AM - 7:00PM 
• Friday 8:00AM - 5:00PM
• Saturday 11:00AM - 5:00PM
• Sunday 1:00PM - 5:00PM

Online Courses (Desire2Learn/D2L) 

For technical problems or error messages in Online courses (Online Course Access):  

• Available 24 hours a day, 7 days a week
  • E-mail: helpdesk@desire2learn.com
  • Phone: (877) 325-7778 (toll free call)
• User Guide:  Familiarize yourself with the Online Campus interface

For questions about Online Campus advising, registration, payment or other Online Campus student services, contact onlinecampus@ccis.edu or call (573) 875-7246 or toll-free at (800) 231-2391, ext. 7246. 

More contact information:

• Questions on Financial Aid or Registration:
  • Phone: (800) 231-2391 x7252
  • Ask Scooter!
• College administrative offices
• Faculty and staff directory
• Nationwide Campuses