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Technical Support contact information

Technology Solutions Center

For assistance in CougarTrack and CougarMail (including login or password problems): 

  • Email: CCHelpdesk@ccis.edu        
  • Phone: (800) 231-2391, ext. 4357 (HELP) or (573) 875-HELP (4357)
  • Visit help.ccis.edu to view our knowledge base, check the status of your requests, submit new requests, or view known system outages.

Hours of operation:

The Technology Solutions Center daily hours of operation are listed below. If you have any questions or concerns, please feel free to contact Technology Services by phone at (800) 231-2391, ext. 4357, or by email at CCHelpdesk@ccis.edu.  

 

Technology Solutions Center will be closing Wednesday November 25th at 5:00 PM CT and will remain closed Thursday November 26th through Saturday November 28th for observance of Thanksgiving, and will reopen normal business hours Sunday November 29th.

Technology Services will have different hours of operation in observation for the holiday seasons

December 23rd 7 am – 5 pm 

Closed December 24th – December 27th

Open 7 am – 5pm December 28th – 30th

Closed December 31st – January 3rd

Normal hours resume January 4th

Phone support hours (CT)

 
  • Monday - Thursday 7 a.m. - 10 p.m.
  • Friday - 7 a.m. - 8 p.m.
  • Saturday - 10 a.m. - 6 p.m.
  • Sunday - 12 p.m. - 6 p.m.

Walk-in support hours (CT)

(Located in Launer Room 1)

  • Monday - Thursday 8 a.m. - 7 p.m.
  • Friday - 8 a.m. - 5 p.m.
  • Saturday - 11 a.m. - 5 p.m.
  • Sunday - 1 p.m. - 5 p.m.

Online courses (Desire2Learn/D2L) 

For technical problems or error messages in Online courses (Online Course Access):  

  • Available 24 hours a day, 7 days a week
  • User Guide: Familiarize yourself with the Online Campus interface

For questions about Online Campus advising, registration, payment or other Online Campus student services, contact onlinecampus@ccis.edu or call (573) 875-7246 or toll-free at (800) 231-2391, ext. 7246. 

More contact information: