Technical Support

Need help? Below is a list of support options available to Columbia College students, faculty and staff.

eServices

• eServices FAQ (Frequently Asked Questions)
  Get answers and solutions to common questions and problems — such as password and username problems, account lockout, login activation, forgotten security questions, etc.
• eServices Troubleshooting
  Having difficulty accessing certain pages in eServices? Try these solutions.
• Password Policy: rules for establishing and maintaining passwords

CougarMail

Columbia College's online email system for students and faculty.

• NEW CougarMail FAQ Get answers to common CougarMail questions.
• CougarMail User Guide A general overview of how CougarMail functions.
• CougarMail Help Form Get help from the CC HelpDesk.

eRegistration

• eRegistrationFAQ (Frequently Asked Questions)
  Get answers to common questions and issues that may arise — such as what to do when you receive error messages while eRegistering.

ePayment

• ePayment FAQ (Frequently Asked Questions)
  Get answers to common questions that arise and issues you may encounter with the ePayment process.

Online Courses (Desire2Learn/D2L)

• D2L FAQ Find answers to common questions
• User Guide Familiarize yourself with the Online Campus interface

 

Help Desk: eServices and CougarMail

For login/password problems, CougarMail issues or any other eServices help other than eRegistration or online course issues (see below).

• Email: CCHelpDesk@ccis.edu
• Phone: (800) 231-2391, ext. 4357 (HELP) or (573) 875-HELP (4357)
• Phone Support Hours:
• Monday - Thursday 7 a.m. - 10 p.m.
• Friday 7 a.m. - 8 p.m.
• Saturday 10 a.m. - 6 p.m.
• Sunday Noon - 6 p.m.
• Walk-In Support Hours: (Located in Launer Room 1)
• Monday - Thursday 8 a.m. - 7 p.m.
• Friday 8 a.m. - 5 p.m.
• Saturday 11 a.m. - 5 p.m.
• Sunday 1 - 5 p.m.

Or, see our eServices FAQs or CougarMail FAQs above.

eRegistration

Contact information for eRegistration issues.

• Nationwide Campuses: Contact your campus.
• Columbia, Mo., campus students: call the Student Records office at:
  Phone: (800) 231-2391, ext. 7526 or (573) 875-7526.
  Email: registration@ccis.edu

Or, see our eRegistration FAQs above.

 

Online courses (Desire2Learn/D2L)

For technical problems or error messages in Online Campus courses.

• Email: helpdesk@desire2learn.com
• Phone: (877) 325-7778 (toll free call)

Or, see our Online Campus FAQs above.

 

For questions about Online Campus advising, registration, payment or other Online Campus student services, contact onlinecampus@ccis.edu or call (573) 875-7246 or toll-free at (800) 231-2391, ext. 7246.

Columbia College general contact information

Need help unrelated to the issues listed above? Contact information for the college:

• Phone: (800) 231-2391 or (573) 875-8700
• Fax: (573) 875-7209
• Email: online contact form or Webmaster email: webmaster@ccis.edu

More contact information:

• College administrative offices
• Faculty and staff directories
  
• Nationwide Campuses